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March 16, 2009

Featured Topic: Culturally Competent Care
According to the National Center for Cultural Competence, providing culturally competent health care services requires an understanding of: 

  • cultural beliefs, values, traditions and practices;
  • culturally defined, health-related needs of individuals, families and communities;
  • culturally based belief systems of the etiology of illness and disease and those related to health and healing; and
  • attitudes toward seeking help from health care providers.

The featured innovations describe culturally competent programs that serve diverse populations.  
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Innovation Profiles:
- Countywide Partnership Promotes Culturally Appropriate Outreach and Education, Leading to Increased Breast Cancer Screening and Earlier Detection in Underserved Minorities
- Culturally Competent Outreach, Services, and Education Improve Access to Insurance, Primary Care, and Immunizations for Hispanic and Portuguese Children
- Culturally Competent Self-Management Program Increases Confidence and Knowledge for African Americans With or at Risk for Diabetes
- Family Violence Prevention Program Significantly Improves Ability to Identify and Facilitate Treatment for Patients Affected by Domestic Violence
- Four-Step Protocol Determines Therapy for Patients With Acute Respiratory Failure, Leading to Improved Mobility, Shorter Stays
- Hospital Revamps Morbidity and Mortality Conferences to Focus on System-Wide Improvement, Leading to Better Identification and Addressing of Quality Problems
- Multi-agency Collaboration Improves Access to Culturally Sensitive Care and Support Services for Lesbian, Gay, Bisexual, and Transgender Seniors

QualityTools:
- Hablamos Juntos: Using Symbols
- Hispanic Diabetes Disparities Learning Network in Community Health Centers
- More Than Words Toolkit
- Provider’s Guide to Quality & Culture
- Real Men Wear Gowns
- Speaking Together Toolkit
- Toolkit to Reduce Racial and Ethnic Disparities in Health Care

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Last updated: March 16, 2009.
 
 
AHRQ Advancing Excellence in Health Care