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April 28, 2008

In this issue, we feature Innovations and QualityTools that address patient-centered care.  In today's complex, fragmented, and volume-driven health care system, care has become centered around the system rather than the patient.

Patient-centered care, as the Institute of Medicine 2001 report Crossing the Quality Chasm: A New Health System for the 21st Century noted, has the following characteristics: 
•  It involves patients and their loved ones in the design of care.
•  It reliably meets patients' needs and preferences.
•  It ensures that transitions between providers, departments, and health care settings are respectful, coordinated, and efficient.

The featured innovations describe how three institutions integrated patient-centered care into their new programs or initiatives.
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Innovation Profiles:
- Hospital-Based Day Treatment Program Provides Family-Centered Services to Children With Chronic Illnesses and Emotional Issues as an Alternative to Outpatient and Inpatient Care
- Messaging System Enables Nursing Home Residents to E-mail Loved Ones Without a Computer, Leading to Enhanced Quality of Life
- Patient- and Family-Centered Care Initiative is Associated With High Patient Satisfaction and Positive Outcomes For Total Joint Replacement Patients
- Pediatric Skin Care Program Focuses on Proactively Identifying and Providing Preventive Therapy to At-Risk Intensive Care Unit Patients, Leading to Significant Reductions in Pressure Ulcers
- Technology-Enabled Reengineering of Referral Intake Process and Case Management System Significantly Improves Field Nurses' Ability to Serve At-Risk Families
- Worksite Wellness Program Uses Financial Incentives and Creative Programming to Reduce Absenteeism and Its Related Costs

Innovation Attempts:
- Nurse-Led Assessment and Tailored Intervention Did Not Improve Adherence to Medication Regimens in HIV/AIDS Patients

QualityTools:
- Essentials of Public Reporting of Health Care-Associated Infections: A Toolkit
- Helping Older Adults Search for Health Information Online: A Toolkit for Trainers
- Hemochromatosis: What Every Clinician and Health Care Professional Needs to Know
- National Eye Institute Low Vision Web Site
- National Minority Organ Tissue Transplant Education Program (MOTTEP): Donation FAQ
- Patient- and Family-Centered Care Organizational Self-Assessment Tool
- Time to Talk Campaign

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Last updated: April 28, 2008.
 
 
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