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What's New | August 04, 2010

Language/Culture Matching Language/Culture Matching
The proportion of the U.S. population with limited English proficiency (LEP) has nearly doubled from 1980 to 2000, and is projected to increase. Research has shown that language and cultural barriers complicate physician-patient communication and adversely affect health care quality.

To address this problem, new programs are matching patients with providers or health coaches who fit their language and/or cultural preferences, which can improve patient satisfaction and health outcomes. 

The featured Innovations describe three programs that took different approaches to addressing patients' language and cultural needs.

The featured QualityTools describe practical resources designed to improve communication with a diverse patient population.
Featured Innovations:
Featured QualityTools:

 Better Communication, Better Care: Provider Tools to Care for Diverse Populations
Developed by Health Industry Collaboration Effort , Inc.

 Diabetes Management
Developed by Chinese Community Health Resource Center

 Health Care Language Services Implementation Guide
Developed by Office of Minority Health; U.S. Department of Health and Human Services

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Also in This Issue:
Innovations >
QualityTools >

 Creating a Personal Medical Record
Developed by Agency for Healthcare Research and Quality

 Performance Improvement (PI) Plan and Template
Developed by Health Care Association of New Jersey