What's New | August 04, 2010
The proportion of the U.S. population with limited English proficiency (LEP) has nearly doubled from 1980 to 2000, and is projected to increase. Research has shown that language and cultural barriers complicate physician-patient communication and adversely affect health care quality.
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To address this problem, new programs are matching patients with providers or health coaches who fit their language and/or cultural preferences, which can improve patient satisfaction and health outcomes.
The featured Innovations describe three programs that took different approaches to addressing patients' language and cultural needs.
The featured QualityTools describe practical resources designed to improve communication with a diverse patient population.
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