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What's New | June 20, 2012

Support Following Unexpected Clinical Events Support Following Unexpected Clinical Events
Many patients and family members experience an unexpected death or an unexpected clinical event, leading to difficulty understanding and coping with the event. When health care professionals deny and defend their actions and limit communications, patients and/or their family members tend to feel angry and guilty, and want to blame someone.

The featured Innovations describe one hospital program that provides multidisciplinary team support to patients and families who experience an unexpected clinical event, and another program that provides support to clinicians who are the "secondary victims" of unexpected events.

The featured QualityTools describe a toolkit and self-assessment to help health care organizations support and communicate with patients and families around adverse events. Another tool guides health care facilities in organizing institution-wide support for clinicians following adverse events.
Featured Innovations:
Featured QualityTools:

 Disclosure Toolkit and Disclosure Culture Assessment Tool
Developed by Institute for Healthcare Improvement

 Tools for Building a Clinician and Staff Support Program
Developed by Medically Induced Trauma Support Services

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Also in This Issue:
Innovations >
QualityTools >

 Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals
Developed by Health Research & Educational Trust

 Safe Patient Handling and Movement
Developed by James A. Haley Veterans Hospital, VISN 8 Patient Safety Center of Inquiry