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What's New | May 25, 2011

Cultural Competence Cultural Competence
Health care professionals increasingly encounter patients from diverse cultures and ethnic backgrounds, yet they are often ill-equipped to understand and respond effectively to the patient's cultural needs. Health care organizations can facilitate the cultural competence of their staff by establishing a set of congruent policies, attitudes, and behaviors that promote effective cross-cultural interactions and patient outcomes.

The featured Innovations describe three programs that have implemented strategies to increase providers' cultural and/or linguistic competence.

The featured QualityTools describe practical resources on cultural competence for providers.
Featured Innovations:
Featured QualityTools:
Featured Articles:
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Also in This Issue:
Innovations >
QualityTools >

 A Toolkit for Serving Diverse Communities
Developed by U.S. Administration on Aging

 Barriers to Care Map
Developed by University of Washington Medical Center

 The Options Counselor
Developed by Arizona Aging and Disability Resource Center; Arizona Department of Economic Security

 Your Heart, Your Life: A Lay Health Educator's Program
Developed by National Heart, Lung, and Blood Institute (U.S.)