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University of California, San Francisco

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Innovations
Policy Inclusive Policies, Communication Protocols and Ongoing Training Lead to Culturally Competent Care for Lesbian, Gay, Bisexual, and Transgender Patients 8/13/2014
A medical center implemented new policies, systems, communication protocols and training programs to serve lesbian, gay, bisexual, and transgender patients, leading to more equitable, culturally competent care.
Parent Consultants Help Families Who Have Children With Special Needs Access Needed Services, Leading to Lower Health Care Utilization and Costs 8/13/2014
The Pediatric Practice Enhancement Project places parent consultants in primary care practices to help families with special needs children navigate the health care system and access community-based psychosocial and financial services.
Primary Care Clinic Simultaneously Offers Influenza Shot and Home Testing Kit to Eligible Patients During Influenza Season, Boosting Colorectal Cancer Screening Rate 8/13/2014
A primary care clinic serving primarily Cantonese patients offers eligible individuals who come in for a visit during influenza season an influenza shot and a home fecal occult blood test, leading to a significant increase in colorectal cancer screening.
Language Concordant Health Coaches Team with Residents to Help Improve Patients' Self Care Skills, Leading to Better Diabetes Management 7/30/2014
Language-concordant health coaches team with residents to improve the self-management skills of patients who have limited English proficiency and health literacy, leading to improvements in the management, documentation, treatment, and clinical outcomes of patients with diabetes.
Nine-Hospital Collaborative Uses Patient Screening Criteria, Fast-Track Diagnosis, and Treatment Protocols To Reduce Sepsis Mortality by Approximately 50 Percent 7/30/2014
Hospitals participating in a collaborative used screening criteria, fast-track diagnostic testing, protocols to support the prompt initiation of treatment, and ongoing monitoring to reduce sepsis mortality by 54.5 percent.
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QualityTools
CalQualityCare.org 3/12/2014
CalQualityCare.org features information on California hospitals, medical groups, nursing homes, and other long-term care facilities, along with tips and checklists about how to choose a health care provider, questions to ask, how to pay for care, and what to do if something goes wrong.
DiabetesIQ 2/12/2014
DiabetesIQ is a mobile application for patients and nonpatients to learn about diabetes and ways to manage it.
Pay for Performance: A Decision Guide for Purchasers 11/6/2013
This guide is intended to be used by public and private purchasers of health care services who are considering sponsorship of a pay-for-performance initiative.
Influenza-Fecal Immunochemical Test and Influenza–Fecal Occult Blood Test Program Materials 9/11/2013
The FLU-FIT and FLU-FOBT Programs allow health care providers to increase access to colorectal cancer screening by offering home tests to patients at the time of their annual influenza shots.
Agency for Healthcare Research and Quality (AHRQ) WebM&M Morbidity & Mortality Rounds on the Web 4/14/2008
This Web site is an online journal and forum on patient safety and health care quality. The site features expert analysis of medical errors reported anonymously by its readers, interactive learning modules on patient safety ("Spotlight Cases"), Perspectives on Safety, and forums for online discussion. Continuing medical education (CME) credits and continuing education units (CEU) are available.
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ARTICLES
Sustaining and Spreading Quality Improvement 3/26/2014

Last updated: August 13, 2014.