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University of California, San Francisco

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Innovations
Computerized, Multilingual Visual Medication Schedule and Teach-Back Protocols Improve Anticoagulation Control for Low-Literacy Patients 4/9/2014
A randomized clinical trial at San Francisco General Hospital used visual medication schedules and brief teach-back protocols in English, Spanish, and Cantonese to improve anticoagulant control among low-literacy patients in the public hospital's anticoagulation clinic.
Policy Inclusive Policies, Communication Protocols and Ongoing Training Lead to Culturally Competent Care for Lesbian, Gay, Bisexual, and Transgender Patients 3/12/2014
A medical center implemented new policies, systems, communication protocols and training programs to serve lesbian, gay, bisexual, and transgender patients, leading to more equitable, culturally competent care.
Medical Outreach to HIV Patients in Unstable Housing Increases Use of Care and HIV-Related Medications and Improves Patient Perceptions of Quality 2/12/2014
The Medical Outreach Program enhanced services provided to unstably housed, minority individuals with human immunodeficiency virus by including physicians on the community outreach team who provide general medical consultation, triage, acute care, evaluation, and prescriptions for needed medications.
Personalized Support Improves Patient–Physician Communication and Enhances Decisionmaking for Breast Cancer Patients 1/29/2014
The Decision Services unit in the Breast Care Center at the University of California, San Francisco provides a personal assistant to patients, leading to improved patient–provider communication and patient decisionmaking.
Team-Developed Care Plan and Ongoing Care Management by Social Workers and Nurse Practitioners Result in Better Outcomes and Fewer Emergency Department Visits for Low-Income Seniors 1/15/2014
As part of the Geriatric Resources for Assessment and Care of Elders (GRACE) program, social worker/nurse practitioner teams collaborate with a larger interdisciplinary team and primary care physicians to develop and implement individualized care plans for low-income seniors, leading to significant improvements in health status.
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QualityTools
CalQualityCare.org 3/12/2014
CalQualityCare.org features information on California hospitals, medical groups, nursing homes, and other long-term care facilities, along with tips and checklists about how to choose a health care provider, questions to ask, how to pay for care, and what to do if something goes wrong.
DiabetesIQ 2/12/2014
DiabetesIQ is a mobile application for patients and nonpatients to learn about diabetes and ways to manage it.
Pay for Performance: A Decision Guide for Purchasers 11/6/2013
This guide is intended to be used by public and private purchasers of health care services who are considering sponsorship of a pay-for-performance initiative.
Influenza-Fecal Immunochemical Test and Influenza–Fecal Occult Blood Test Program Materials 9/11/2013
The FLU-FIT and FLU-FOBT Programs allow health care providers to increase access to colorectal cancer screening by offering home tests to patients at the time of their annual influenza shots.
Agency for Healthcare Research and Quality (AHRQ) WebM&M Morbidity & Mortality Rounds on the Web 4/14/2008
This Web site is an online journal and forum on patient safety and health care quality. The site features expert analysis of medical errors reported anonymously by its readers, interactive learning modules on patient safety ("Spotlight Cases"), Perspectives on Safety, and forums for online discussion. Continuing medical education (CME) credits and continuing education units (CEU) are available.
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ARTICLES
Sustaining and Spreading Quality Improvement 3/26/2014

Last updated: April 09, 2014.