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Comprehensive Program Focused on Culture Change, Education and Training, and Solicitation of Employee Ideas Significantly Reduces Incidence of Common Hospital-Acquired Infection 6/4/2014
The Billings Clinic, an integrated health system in Billings, MT, addressed its rising rate of methicillin-resistant Staphylococcus aureus infections by making infection control a top institutional priority and by creating a comprehensive package that combines adoption and monitoring of strict infection control protocols, active surveillance, training and education, and the solicitation and implementation of employee ideas through an approach known as “positive deviance.” This term refers to the focus on uncommon strategies that lead to positive changes and results.
Becoming a High Reliability Organization: Operational Advice for Hospital Leaders 12/18/2013
This document is written for hospital leaders interested in providing safer and higher quality care. It presents the thoughts, successes, and failures of hospital leaders who have used concepts of high reliability to make patient care better.
Toolkit for Implementing the Chronic Care Model in an Academic Environment 12/18/2013
This toolkit provides materials that explain the concepts, change strategies, tools, and resources to teach medical residents and improve care for patients with chronic illness in an academic setting.
Regional Coalition Collaboration Guide 11/6/2013
This guide can help community leaders create and sustain regional coalitions to implement a value-driven health care system.

Hispanic Diabetes Disparities Learning Network in Community Health Centers 10/9/2013
This report describes the Decreasing Disparities Strategy Workgroup's development of a learning network project that included interventions and needs assessments at community health centers to help reduce the diabetes disparity in the Hispanic population.
Strategies to Improve Handoffs 8/4/2008
This tool provides an outline of recommended strategies to improve the patient handoff process.
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Last updated: September 10, 2014.