Multidisciplinary Team Brings Palliative Care to Rural Patients, Leading to Improved Symptom Management and High Levels of Satisfaction
A palliative care program brings holistic physical, spiritual, and psychosocial support and care to patients in rural areas in their setting of choice, leading to improved symptom management and high levels of patient and provider satisfaction.
Videoconferencing Enhances Access to Psychiatric Care for Children and Adults With Mental Illness in Rural Settings
Psychiatric fellows and residents at the University of Virginia Health System in Charlottesville provide care via videoconferencing to patients in rural parts of the state who otherwise would likely not have had access to such care.
Active Solicitation of Patient Feedback and Engagement of Employees in Customer Service Significantly Increases Patient Satisfaction
A health system gathers patient feedback through multiple channels and uses this feedback to develop patient-centered initiatives to improve customer service, leading to a significant increase in patient satisfaction and top-decile performance on measures relating to overall hospital quality and willingness to recommend the organization.
Community-Driven Clinic for Refugee Women Enhances Access to Comprehensive, Culturally Sensitive Care Across the Reproductive Life Span
An Arizona clinic for women refugees provides comprehensive, culturally sensitive care across the reproductive life span, leading to enhanced access to services, high patient satisfaction, greater awareness of breast cancer and mammography, and better planning for childbirth.
Low-Income, Rural HIV/AIDS Patients Receive Regular Text Messages, Leading to Higher Quality of Life and Greater Engagement in Care
Low-income, African-American, rural HIV patients receive regular self-written text message reminders that encourage them to regularly access HIV/AIDS primary care, leading to greater retention in care and enhanced quality of life.
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Minnesota Community Measurement: Provider Tools and Resources
These tools and resources for providers and health professionals complement the categories of data reported by the Minnesota Community Measurement.
Getting Started in Video Ethnography: A Catalyst for Guiding and Motivating Quality Improvement
This toolkit is a step-by-step guide for individual quality improvement advisers or improvement teams, health care providers, nurses, physicians, applied researchers, and others interested in conducting field work interviews and observation to identify gaps and opportunities to improve health care quality from the perspectives of patients.
Road to Health Toolkit Evaluation Guide
This toolkit for community health workers, diabetes educators, and health educators presents easy-to-use tools for collecting key pieces of data in evaluations.
Care Coordination Measures Atlas
The Care Coordination Measures Atlas lists existing measures of care coordination, with a focus on ambulatory care, and presents a framework for understanding care coordination measurement.
Model Public Report Elements: A Sampler
This guide provides an illustrative menu of public report elements from health care provider performance reports from around the country.