Hospital-Based Palliative Care Program Adds Comprehensive Outpatient Services, Leading to Better Access and High Patient and Provider Satisfaction
A medical center added outpatient palliative services, including symptom management and holistic emotional, psychosocial, and spiritual care, to its comprehensive inpatient palliative care services, leading to improved access and high levels of patient, family, and provider satisfaction.
Real-Time Location System Tracks Staff, Patients, and Equipment, Reducing Costs, Improving Infection Control and Room Turnaround, and Generating High Satisfaction
Hospitals use a real-time location system to track employees, patients, and/or major pieces of equipment, leading to lower equipment costs, better infection control processes, faster room turnaround, and high levels of patient, physician, and staff satisfaction.
Surgical Hospitalist Model Enhances Access to Surgical Consultations, Increases Physician Perceptions of Quality at Academic Medical Center
The surgical hospitalist model improves care and revenues for hospital-based emergency surgical care.
Telemedicine-Based Eye Examinations Enhance Access, Reduce Costs, and Increase Satisfaction for Low-Income and Minority Patients with Diabetes
A federally qualified health center serving primarily low-income, minority patients offers telemedicine-based retinal screening as part of a comprehensive annual visit for patients with diabetes, leading to enhanced access to screening, lower costs, and higher patient satisfaction.
Advocacy Firm Assists Patients in Choosing Providers/Treatments and Coordinating Care, Leading to Quick Access to Services and High Satisfaction
PinnacleCare provides individualized care management services that include an initial health assessment, an annual health plan/consultation, round-the-clock access to medical advocates and advisers, facilitated access to top specialists and medical institutions, and management of electronic medical records.
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Care Coordination Measures Atlas
The Care Coordination Measures Atlas lists existing measures of care coordination, with a focus on ambulatory care, and presents a framework for understanding care coordination measurement.
The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems and offers tips for both patients and clinicians on maximizing the benefits of open notes.
Cancer Care Patient Navigation Tools for Community Cancer Centers
These tools can help community cancer centers establish a comprehensive patient navigation program.
Engaging Patients in Improving Ambulatory Care
This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care.
Environmental Scan of Instruments to Inform Consumer Choice in Assisted Living Facilities
This report examines questionnaires, surveys, and other instruments currently used to assess the services and quality of care in assisted living facilities across the United States.