Group Visits Expand Capacity to Serve Dementia Patients and Caregivers, Result in High Levels of Patient and Provider Satisfaction
Group visits allow substantially more patients with dementia to be served with only a modest increase in clinician time, leading to high levels of patient, caregiver, and provider satisfaction.
Improvement Projects Led by Unit-Based Teams of Nurse, Physician, and Quality Leaders Reduce Infections, Lower Costs, Improve Patient Satisfaction, and Nurse–Physician Communication
Unit-based teams of physicians, nurses, and quality leaders develop and implement unit-specific initiatives designed to improve quality and safety, leading to reductions in infections and pressure ulcers, increased adherence to medication reconciliation standards, more reporting of errors and near-misses, higher patient satisfaction, and better overall nurse/physician communication and teamwork.
Co-Located, Independent Primary Care and Specialty Practices Collaborate to Enhance Access, Improve Quality and Satisfaction
A medical complex houses a primary care practice, a wide array of specialty practices, and ancillary service providers who operate independently but collaborate closely to provide same-day access and communicate in real time on individual cases, leading to improvements in breast and colon cancer screening rates and to higher physician and patient satisfaction.
Multidisciplinary Hospital Team Proactively Meets With Patients and/or Families, Allowing Them to Better Deal With Unexpected Deaths and Other Negative Events
A multidisciplinary hospital team reaches out to and meets with patients and family members in a compassionate, supportive manner, allowing them to better deal with the loss of a loved one or other unexpected, negative events.
Organization-Wide Adoption of Patient- and Family-Centered Care Leads to Consistently High Levels of Patient Satisfaction
An organizational transformation focused on patient- and family-centered care leads to consistently high levels of patient satisfaction.
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Care Coordination Measures Atlas
The Care Coordination Measures Atlas lists existing measures of care coordination, with a focus on ambulatory care, and presents a framework for understanding care coordination measurement.
The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems and offers tips for both patients and clinicians on maximizing the benefits of open notes.
Cancer Care Patient Navigation Tools for Community Cancer Centers
These tools can help community cancer centers establish a comprehensive patient navigation program.
Engaging Patients in Improving Ambulatory Care
This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care.
Environmental Scan of Instruments to Inform Consumer Choice in Assisted Living Facilities
This report examines questionnaires, surveys, and other instruments currently used to assess the services and quality of care in assisted living facilities across the United States.