Patient- and Family-Centered Care Initiative is Associated With High Patient Satisfaction and Positive Outcomes For Total Joint Replacement Patients
The Magee-Womens Hospital of the University of Pittsburgh Medical Center implemented the Patient- and Family-Centered Care Methodology and Practice, a low-technology, systems-based approach to inpatient care that focuses on providing care from the patient and family’s perspective; the program is associated with high rates of patient satisfaction, functional status, and adherence to evidence-based care protocols, along with low infection rates and length of stay.
Hospital Collaborative-Inspired Improvements in Donation and Procurement Processes Lead to Increase in Organ Donors
As part of a collaborative with other hospitals, a health system developed multiple strategies to improve the organ donation request and procurement process, leading to a high conversion rate (the percentage of potential donors who become actual donors); collaborative participants as a group experienced a marked rise in conversion rates and donors.
Palliative Care Program Honors Parent Wishes and Provides Support, Generating Positive Feedback From Families Facing Loss of Baby
A neonatal palliative care program supports and arranges needed services for families who experience the loss of a baby, generating very positive anecdotal feedback from those served.
Clinical Microsystem Uses Front-Line Teams to Redesign Hospital Processes, Leading to Fewer Delays and Better Patient Service
A hospital uses a clinical microsystem improvement process to quality improvement, leading to significant enhancements in efficiency and reductions in care delays.
Engaging Room Design and Distraction Techniques Comfort Pediatric Radiology Patients, Leading to Less Need for Sedation, Shorter Wait Times, Higher Satisfaction
A pediatric radiology department uses theme-based room designs, multisensory distractions, and age-appropriate interactions and techniques to engage and distract young patients, leading to significantly less use of sedation, shorter scheduling lead times, increased throughput, and higher parent and staff satisfaction.
Palliative Care Tools
This collection of palliative care tools can help improve health care for patients near the end of life and their families.
Advancing Pharmacy Health Literacy Practices Through Quality Improvement: Curricular Modules for Faculty
These curricular modules, for pharmacy faculty, integrate health literacy and health literacy quality improvement into courses, experiential education, and projects for PharmD students and pharmacy residents.
Preventing Wrong-Site Surgery Toolkit
This toolkit includes information to aid health care facilities in preventing wrong-site surgeries.
Quick Tips—When Planning for Surgery
This tool presents 12 questions patients should ask their doctor before having surgery.
Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff
This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services.