Clinical Microsystem Uses Front-Line Teams to Redesign Hospital Processes, Leading to Fewer Delays and Better Patient Service
A hospital uses a clinical microsystem improvement process to quality improvement, leading to significant enhancements in efficiency and reductions in care delays.
Patient- and Family-Centered Care Initiative Is Associated With High Patient Satisfaction and Positive Outcomes for Total Joint Replacement Patients
Magee-Womens Hospital of the University of Pittsburgh Medical Center implemented the Patient and Family Centered Care Methodology and Practice, a low-technology, systems-based approach to inpatient care that focuses on providing care from the patient's and family’s perspective; the program is associated with high rates of patient satisfaction, functional status, and adherence to evidence-based care protocols, along with low infection rates and length of stay.
Engaging Room Design and Distraction Techniques Comfort Pediatric Radiology Patients, Leading to Less Need for Sedation, Shorter Wait Times, Higher Satisfaction
A pediatric radiology department uses theme-based room designs, multisensory distractions, and age-appropriate interactions and techniques to engage and distract young patients, leading to significantly less use of sedation, shorter scheduling lead times, increased throughput, and higher parent and staff satisfaction.
Teamwork Enhancement Program Improves Obstetric Care in a Military Hospital
An evidence-based teamwork and communication program implemented in the labor and delivery unit of Madigan Army Medical Center led to an improved care process.
Remote Viewing of Neonatal Intensive Care Unit Babies by Mother Promotes Bonding, Potentially Improves Infants' Long-Term Outcomes
Remote viewing of neonatal intensive care unit infants reduces maternal anxiety and promotes mother–infant bonding.
Ensuring Correct Surgery
This pamphlet will help patients understand what will happen before they undergo surgery.
30 Safe Practices for Better Health Care. Fact Sheet
The National Quality Forum has identified 30 safe practices that, evidence shows, can work to reduce or prevent adverse events and medication errors. These practices can be universally adopted by all health care settings to reduce the risk of harm to patients.
Is Our Pharmacy Meeting Patients’ Needs? A Pharmacy Health Literacy Assessment Tool User’s Guide
This pharmacy health literacy tool was designed to capture perspectives of three critical audiences-objective auditors, pharmacy staff, and patients. The parts of the assessment are complementary and designed to form a comprehensive assessment.
Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff
This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services.
Advancing Pharmacy Health Literacy Practices Through Quality Improvement: Curricular Modules for Faculty
These curricular modules, for pharmacy faculty, integrate health literacy and health literacy quality improvement into courses, experiential education, and projects for PharmD students and pharmacy residents.