Comprehensive, Multilingual Social Services Program Brings Valuable Support to the Elderly, Disabled, and Those With Limited English Proficiency
Bi-Lingual International Assistant Services provides psychotherapy, counseling, social support, and citizenship assistance services to frail and disabled elderly who speak little or no English and have no other means of accessing such services.
Family Caregiver Participation in Hospice Care Planning Meetings via Videophone Might Improve Understanding of Practices Related to Pain Management
Every other week, family caregivers participated in interdisciplinary patient care planning meetings with hospice staff via videophone. The pilot program did not result in any statistically significant changes in caregivers' overall perceptions of pain medication or management, and did not determine impact on their pain management practices.
Adopting "Flow Management" Improves Efficiency, Throughput, and Quality of Care in Hospital Surgery Units
Borrowing from other industries, a large hospital implemented principles of "flow management" to redesign the flow of operations in its surgical department, leading to enhanced quality of care, improved patient and provider satisfaction, and reductions in the frequency of delayed and canceled surgeries.
Checklist-Plus-Technology System Eliminates Wrong-Site Surgery and Near-Misses, Enhances Required Preoperative Process Compliance
Barnes-Jewish Hospital adopts an integrated checklist and armband technology system that ensures essential steps are completed during the outpatient preoperative process.
Concurrent and Retrospective Chart Review, Performance Reporting, and Other Support Significantly Improve Adherence to Core Measures in Four Clinical Areas
Concurrent and postdischarge nurse chart review, performance feedback, and other support lead to near-perfect adherence to recommended care processes for heart attack, heart failure, pneumonia, and surgery.
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