Hospital-Based “Quick Clinic” Treats Minor Acute Illnesses, Reducing Employee Absenteeism and Generating High Levels of Patient Satisfaction
Heartland Regional Medical Center operates a walk-in "Quick Clinic" that treats minor acute conditions for employees and their spouses and dependents, leading to reductions in employee absenteeism, high user satisfaction, and cost savings.
Real-Time, Resident-Specific Medication Information and Alerts, Supported by Medication Safety Teams, Enhance Efficiency and Reduce Medication Errors in Nursing Homes
Real-time, resident-specific medication information and alerts, with support from a medication safety team, enhanced the efficiency of medication administration and reduce medication errors.
Comprehensive, Multilingual Social Services Program Brings Valuable Support to the Elderly, Disabled, and Those With Limited English Proficiency
Bi-Lingual International Assistant Services provides psychotherapy, counseling, social support, and citizenship assistance services to frail and disabled elderly who speak little or no English and have no other means of accessing such services.
Family Caregiver Participation in Hospice Care Planning Meetings via Videophone Might Improve Understanding of Practices Related to Pain Management
Every other week, family caregivers participated in interdisciplinary patient care planning meetings with hospice staff via videophone. The pilot program did not result in any statistically significant changes in caregivers' overall perceptions of pain medication or management, and did not determine impact on their pain management practices.
Adopting "Flow Management" Improves Efficiency, Throughput, and Quality of Care in Hospital Surgery Units
Borrowing from other industries, a large hospital implemented principles of "flow management" to redesign the flow of operations in its surgical department, leading to enhanced quality of care, improved patient and provider satisfaction, and reductions in the frequency of delayed and canceled surgeries.
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