Patient Advisers Participate in Hospital Councils, Committees, Staff Training, and Other Activities, Contributing to Improved Patient Satisfaction and Better Organizational Performance
Current and former patients participate in hospital and department advisory councils, committees, peer support, staff training and education, and other activities related to patient-centered care, contributing to higher patient satisfaction and improved organizational performance.
Transition "Tickets" Reduce Adverse Events During Patient Transports
An intrahospital transport program, known as Ticket to Ride, standardizes the inpatient transport process by ensuring that critical information accompanies the patient at all times, leading to fewer off-unit adverse events.
Standardized Communication Process Guided by Daily Goals Form Improves Nurse–Physician Communication and Increases Nurse and Patient Satisfaction on Surgical Unit
Clinicians on a surgical unit use a standardized communication process during daily rounds, leading to better nurse–physician communication and to higher nurse and patient satisfaction.
Teamwork Enhancement Program Improves Obstetric Care in a Military Hospital
An evidence-based teamwork and communication program implemented in the labor and delivery unit of Madigan Army Medical Center led to an improved care process.
Standardized Contact Process Based on Individual Physician Preferences Saves Nurses Significant Time When Trying to Reach Doctors
St. Rita’s Medical Center uses a system based on individualized physician preferences that allows nurses to contact physicians at any time of day by making only one phone call, leading to significant time savings.
Prehospital Medical Information System
The Prehospital Medical Information System (PreMIS) is a State-mandated, Internet-based emergency medical services (EMS) information system that collects data on each EMS call report made within Mississippi, North Carolina, South Carolina, and West Virginia.
The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems and offers tips for both patients and clinicians on maximizing the benefits of open notes.
Medications At Transitions and Clinical Handoffs (MATCH) Initiative
The goal of the Medications At Transitions and Clinical Handoffs (MATCH) Initiative is to measurably decrease the number of discrepant medication orders and the associated potential and actual patient harm.
Survey User's Guide: Nursing Home Survey on Patient Safety
This user guide provides a general overview of the issues and major decisions involved in conducting the Nursing Home Survey on Patient Safety Culture and reporting the results.
Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture
This document contains references to Web sites that provide practical resources hospitals can use to implement changes to improve patient safety culture and patient safety.