24-Hour, Bilingual Nurse Line Provides Advice and Interpreter Services for Plan Members, Leading to Wiser Decisions and Cost Savings
Molina Healthcare, a Medicaid managed care organization, instituted a 24-hour bilingual advice line to address the health and language needs of its low-income, Spanish-speaking members; the program helped members make wiser choices, leading to fewer emergency department visits and significant cost savings.
American Indian Nation–Owned Skilled Nursing Facility Provides Culturally Responsive Services, Leading to High Patient Satisfaction and Low Staff Turnover
A Native American tribe–owned skilled nursing facility provides culturally competent services using a holistic approach to health and well-being, leading to high patient and family member satisfaction and low staff turnover.
Baby-Friendly Hospital Initiative Leads to Sustained Increases in Breastfeeding Among Low-Income Whites and Minorities
Boston Medical Center adopted the Baby-Friendly™ Hospital Initiative, a 10-step program that has led to sustained increases in the initiation of breastfeeding.
Capitated Health Center Uses Health Coaches to Manage Chronic Illnesses, Leading to Improved Clinical Outcomes
Trained, bilingual medical assistants in a capitated health center serve as health coaches to chronically ill (often diabetic) patients of similar ethnic or racial backgrounds, leading to better disease management and clinical outcomes for those with diabetes, very positive feedback from patients and center staff, and low turnover among medical assistants and coaches.
Community Liaisons Facilitate Access to Culturally Competent Care for Orthodox Jewish, Chinese, and Arab Patients
Culturally competent community liaisons help members of the Orthodox Jewish, Arab, and Chinese communities access health care and community-based services, leading to a better patient experience.
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Informed Medical Decisions Foundation: Tools for Providers
Shared decisionmaking is a collaborative process that allows patients and their providers to make health care treatment decisions together. These videos, for health care providers, provide information on the process and patient decision aids.
Mobile Health Roadmap
The Mobile Health Roadmap provides guidance to professionals, organizations, corporations, and health systems on the adoption of mobile and mHealth (mobile health) devices.
Family Health History Toolkit
The Family Health History Toolkit will help patients talk about their family health history, write down what they learn, and then share it with their doctor and family members.
Community Provider Toolkit: Serving Veterans Through Partnership. Mental Health and Wellness (Mini-Clinics)
This Web site for clinicians features treatment tools to support the rehabilitation and recovery of military military veterans with mental health issues.
Safety Net Medical Home Initiative: Resources and Tools
This library of publicly available resources and tools can help safety net providers understand and implement the patient-centered medical home model of care.