Innovations
Comprehensive Bundle of Strategies Improves Emergency Department Turnaround Time, Reduces Boarding Time and Patients Leaving Without Being Treated 6/5/2013
A comprehensive bundle of process improvement strategies improved patient turnaround time in the emergency department, which in turn led to fewer patients leaving before being treated.
Open Scheduling and Related Strategies Lead to Zero Wait Time for Appointments and Few No Shows at Family Practice 6/5/2013
Olio Road Family Care, a six-physician family practice in the suburbs of Indianapolis, ensures maximum patient access through a variety of scheduling and related strategies, including same-day appointments, extended hours, direct telephone access to physicians after hours, and electronic visits.
Revamped Processes and Systems Enhance Access to High-Quality Interpretation Services for Patients With Limited English Proficiency 6/5/2013
A comprehensive process ensures that patients with limited English proficiency have timely access to high-quality interpreter services, leading to more service offerings, better quality, and shorter length of stay.
System to Help Staff Locate Equipment Quickly Frees Up Nurse Time, Improving Care and Staff Satisfaction 6/5/2013
Nurses and other hospital staff use a radiofrequency identification system to pinpoint the location of needed equipment, leading to enhanced productivity, better equipment maintenance, expedited patient care and discharge, and high levels of nurse satisfaction.
Team Triage Reduces Emergency Department Walkouts, Improves Patient Care 6/5/2013
The emergency department at Vanderbilt University Medical Center established a program in which patients are quickly assessed in a triage area by a team consisting of a physician, a nurse, and a paramedic.
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QualityTools
Door-to-Doc Patient Safety Toolkit 5/15/2013
"Door to Doc" is a patient flow redesign process that improves the safety of care for patients in the emergency department (ED) by reducing the time patients wait to be seen, and by expediting admission to the most appropriate hospital unit.
Queueing ToolPak 4.0 4/10/2013
The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting time analysis.
Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 6/20/2012
This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.
Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 3/14/2012
The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources.
D2B™: An Alliance for Quality Implementation Manual 9/29/2010
The purpose of the D2B™: An Alliance for Quality Implementation Manual is to provide participants with the evidence-based strategies and supporting tools necessary to reduce door-to-balloon times.
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