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Innovations
Archived Adopting "Flow Management" Improves Efficiency, Throughput, and Quality of Care in Hospital Surgery Units 7/16/2014
Borrowing from other industries, a large hospital implemented principles of "flow management" to redesign the flow of operations in its surgical department, leading to enhanced quality of care, improved patient and provider satisfaction, and reductions in the frequency of delayed and canceled surgeries.
Medical Home Features Small Panels, Long Visits, Outreach, and Caregiver Collaboration, Leading to Less Staff Burnout, Better Access and Quality, and Lower Utilization 7/2/2014
A patient-centered medical home features smaller panel sizes and longer visits, pre- and postvisit outreach and care management, close communication and collaboration between physicians and other caregivers, upgrades to and better use of existing technology, and the elimination of productivity-based bonuses, leading to less staff burnout, fewer ambulatory sensitive admissions and emergency department visits, higher physician satisfaction, and improvements in access to and quality of care.
Surgical Hospitalist Model Enhances Access to Surgical Consultations, Increases Physician Perceptions of Quality at Academic Medical Center 7/2/2014
The surgical hospitalist model improves care and revenues for hospital-based emergency surgical care.
System to Help Staff Locate Equipment Quickly Frees Up Nurse Time, Improving Care and Staff Satisfaction 7/2/2014
Nurses and other hospital staff use a radiofrequency identification system to pinpoint the location of needed equipment, leading to enhanced productivity, better equipment maintenance, expedited patient care and discharge, and high levels of nurse satisfaction.
Technology-Enabled Streamlining of Hospital Registration Process Reduces Check-In Times, Waiting Times, and Costs 7/2/2014
Heritage Valley Health System streamlined its patient registration process through use of electronic kiosks that its patients use to register and check in for appointments at outpatient clinics and hospitals.
QualityTools
Door-to-Doc Patient Safety Toolkit 3/26/2014
"Door to Doc" is a patient flow redesign process that improves the safety of care for patients in the emergency department (ED) by reducing the time patients wait to be seen, and by expediting admission to the most appropriate hospital unit.
Queueing ToolPak 4.0 2/26/2014
The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting time analysis.
Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 10/9/2013
The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources.
Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 10/9/2013
This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.
Sharing Specialty Services: A Business Guide and Toolkit for Community Clinics 7/17/2013
This business planning guide is designed to assist CCHCs and clinic consortia as they consider developing networks to share specialty services.

Last updated: July 16, 2014.