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Innovations
Adoption of Rapid Cycle Improvement Process From Toyota Increases Efficiency and Productivity at Community Health Clinics 8/27/2014
Community clinics use the Toyota "Lean" rapid cycle process improvement system to enhance efficiency and productivity, leading to a significant increase in revenues.
Archived Behavioral Health Clinic Offers Onsite Primary Care to Low-Income Asians With Severe Mental Illness, Enhancing Access and Facilitating Improvements in Physical Health 8/27/2014
A behavioral health clinic maintains an onsite primary care clinic that provides culturally competent care to low-income Asian Americans with serious mental illness, enhancing access to such care and facilitating modest improvements in physical health.
Electronic Referrals and Communications Reduce Wait Times for Specialty Appointments and Improve Clinician Communication and Quality of Care 8/27/2014
Electronic communications between primary care clinicians and specialists enhance access to specialty expertise for patients served by a hospital's referral network of safety net clinics.
Lay Health Advisors Help Urban American Indian Women Overcome Barriers to Breast Cancer Screening 8/27/2014
Using culturally competent and respectful methods of recruitment and advocacy, the Native Sisters program uses lay health advisers to provide American Indian women living in urban areas with breast cancer education, advocacy, and support, leading to enhanced access to screening services.
Real-Time Location System Tracks Staff, Patients, and Equipment, Reducing Costs, Improving Infection Control and Room Turnaround, and Generating High Satisfaction 8/27/2014
Hospitals use a real-time location system to track employees, patients, and/or major pieces of equipment, leading to lower equipment costs, better infection control processes, faster room turnaround, and high levels of patient, physician, and staff satisfaction.
QualityTools
Door-to-Doc Patient Safety Toolkit 3/26/2014
"Door to Doc" is a patient flow redesign process that improves the safety of care for patients in the emergency department (ED) by reducing the time patients wait to be seen, and by expediting admission to the most appropriate hospital unit.
Queueing ToolPak 4.0 2/26/2014
The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting time analysis.
Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 10/9/2013
The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources.
Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 10/9/2013
This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.
Sharing Specialty Services: A Business Guide and Toolkit for Community Clinics 7/17/2013
This business planning guide is designed to assist CCHCs and clinic consortia as they consider developing networks to share specialty services.

Last updated: August 27, 2014.