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Innovations
Advocacy Firm Assists Patients in Choosing Providers/Treatments and Coordinating Care, Leading to Quick Access to Services and High Satisfaction 8/13/2014
PinnacleCare provides individualized care management services that include an initial health assessment, an annual health plan/consultation, round-the-clock access to medical advocates and advisers, facilitated access to top specialists and medical institutions, and management of electronic medical records.
Centralized Orthopedic Center and Streamlined Referral and Triage Processes Enhance Access to Appropriate Treatment 8/13/2014
Thedacare, a four-hospital system, has redesigned its musculoskeletal care process to make it more efficient and effective for patients and providers. Improvements include a centralized orthopedics center that houses physicians (orthopedic surgeons, sports medicine physicians, and rehabilitation specialists), therapists, and supplies; changed the traditional process of most patients with musculoskeletal injuries seeing an orthopedic surgeon first; and the creation of referral protocols and a triage system designed to get patients the level of care they need quickly.
Electronic Specialist Consultations Reduce Unnecessary Referrals and Wait Times for Specialty Appointments for Uninsured and Underinsured Patients 8/13/2014
A public health plan developed a Web-based software platform that enables primary care physicians in federally qualified health centers to consult electronically with "specialist reviewers" before referring the patient to a specialist, leading to fewer unnecessary referrals and shorter wait times for patients who need to see a specialist.
Retail Walk-In Clinics Provide Easy Access to Low-Cost Primary Care Services 8/13/2014
MinuteClinic operates walk-in, low-cost primary care clinics located within retail stores.
Sexual Health Clinics Provide Most Test Results via Text Message, Leading to Faster Diagnosis and Treatment, Greater Capacity to Serve Patients 8/13/2014
Sexual health clinics communicate most test results via text message, leading to faster diagnosis and treatment and greater clinic capacity for handling new cases.
QualityTools
Door-to-Doc Patient Safety Toolkit 3/26/2014
"Door to Doc" is a patient flow redesign process that improves the safety of care for patients in the emergency department (ED) by reducing the time patients wait to be seen, and by expediting admission to the most appropriate hospital unit.
Queueing ToolPak 4.0 2/26/2014
The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting time analysis.
Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 10/9/2013
The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources.
Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 10/9/2013
This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.
Sharing Specialty Services: A Business Guide and Toolkit for Community Clinics 7/17/2013
This business planning guide is designed to assist CCHCs and clinic consortia as they consider developing networks to share specialty services.

Last updated: August 13, 2014.