Advocacy Firm Assists Patients in Choosing Providers/Treatments and Coordinating Care, Leading to Quick Access to Services and High Satisfaction
PinnacleCare provides individualized care management services that include an initial health assessment, an annual health plan/consultation, round-the-clock access to medical advocates and advisers, facilitated access to top specialists and medical institutions, and management of electronic medical records.
Clinical Microsystem Uses Front-Line Teams to Redesign Hospital Processes, Leading to Fewer Delays and Better Patient Service
A hospital uses a clinical microsystem improvement process to quality improvement, leading to significant enhancements in efficiency and reductions in care delays.
Community Collaborative Improves Accuracy of Medication Lists for Elderly Patients in Outpatient Clinic Setting
Aurora Health Care spearheaded a community-wide medication reconciliation initiative, involving health care consumers, providers, pharmacists, and community stakeholders, to improve the accuracy of elderly patients' medication lists.
Culturally Competent Palliative Care Supports African-American Patients and Families in Dealing With End-of-Life Issues
Providence Hospital's culturally sensitive palliative care service ensures appropriate medical and pain management, provides emotional support, and dispenses accurate information about palliative care to help the hospital's largely African-American population cope with end-of-life issues.
Field-Based Outreach Workers Facilitate Access to Health Care and Social Services for Underserved Individuals in Rural Areas
Rural and Urban Access to Health, an integrated network of field-based workers, connects vulnerable populations to health, human, and social services in nine largely rural counties in central Indiana.
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Door-to-Doc Patient Safety Toolkit
"Door to Doc" is a patient flow redesign process that improves the safety of care for patients in the emergency department (ED) by reducing the time patients wait to be seen, and by expediting admission to the most appropriate hospital unit.
Queueing ToolPak 4.0
The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting time analysis.
Physician Orders for Life-Sustaining Treatment (POLST) Sample Forms
The Physician Orders for Life-Sustaining Treatment (POLST) Paradigm program, designed to improve the quality of care people receive at the end of life, promotes the use of a POLST form to document medical orders such as pain management, resuscitation orders, feeding procedures, and other medical interventions.
Caring Connections: Brochures
Caring Connections provides brochures to help people make informed decisions about end-of-life care and services.
Advance Care Planning: Preferences for Care at the End of Life
This report, which presents findings from research funded by the Agency for Healthcare Research and Quality, can help health care professionals offer end-of-life care based on preferences held by the majority of patients under similar circumstances.