24-Hour, Bilingual Nurse Line Provides Advice and Interpreter Services for Plan Members, Leading to Wiser Decisions and Cost Savings
Molina Healthcare, a Medicaid managed care organization, instituted a 24-hour bilingual advice line to address the health and language needs of its low-income, Spanish-speaking members; the program helped members make wiser choices, leading to fewer emergency department visits and significant cost savings.
Disease Management Programs Improve Adherence to Evidence-Based Processes and Outcomes by Targeting Sickest Patients and Working Closely With Physicians
A hospital-based outpatient disease management program serves patients with asthma, chronic heart failure, and diabetes and offers smoking cessation services to smokers. Unlike traditional disease management programs, this initiative heavily involves physicians in the initial referral and throughout the process and targets services toward the sickest patients (rather than to all patients with the condition).
Hospital Provides Non-English-Speaking Patients With Recording of Discharge Instructions in Native Language, Leading to Improved Comprehension and High Satisfaction
A hospital makes a telephone-based recording of discharge instructions available to non–English-speaking and low-literacy patients in their native language, leading to improved comprehension of discharge instructions and high levels of patient/family satisfaction.
Intensive, Nurse-Led Care Management During and After Hospitalization Reduces Readmissions and Costs for High-Risk Seniors
An intensive, nurse-led care management program provided during and after hospitalization reduced readmissions, inpatient days, and care costs for high-risk seniors.
Internet-Based Interactive Program Helps Time-Pressed, Geographically Constrained Military Personnel Control Weight
An Internet-based support program featured ongoing monitoring of weight and weight-related behaviors, personalized feedback from counselors, interactive educational lessons, and motivational interviewing, allowing many time-constrained military personnel to avoid weight gain or lose a moderate amount of weight.
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Mobile Health Roadmap
The Mobile Health Roadmap provides guidance to professionals, organizations, corporations, and health systems on the adoption of mobile and mHealth (mobile health) devices.
Accessible Health Information Technology (IT) for Populations With Limited Literacy: A Guide for Developers and Purchasers of Health IT
This guide and checklist for developers and purchasers of health information (IT) provides structure, strategies, and other resources for the development of accessible health IT products.
The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems and offers tips for both patients and clinicians on maximizing the benefits of open notes.
FAIR Health Consumer Cost Lookup
FAIR Health Consumer Cost Lookup is a free tool that consumers can use to get an estimate of how much health care providers charge for medical and dental services in their area.
This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals.