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Innovations
Community Liaisons Facilitate Access to Culturally Competent Care for Orthodox Jewish, Chinese, and Arab Patients 4/9/2014
Culturally competent community liaisons help members of the Orthodox Jewish, Arab, and Chinese communities access health care and community-based services, leading to a better patient experience.
Comprehensive Program Focused on Culture Change, Education and Training, and Solicitation of Employee Ideas Significantly Reduces Incidence of Common Hospital-Acquired Infection 4/9/2014
The Billings Clinic, an integrated health system in Billings, MT, addressed its rising rate of methicillin-resistant Staphylococcus aureus infections by making infection control a top institutional priority and by creating a comprehensive package that combines adoption and monitoring of strict infection control protocols, active surveillance, training and education, and the solicitation and implementation of employee ideas through an approach known as “positive deviance.” This term refers to the focus on uncommon strategies that lead to positive changes and results.
Comprehensive Program to Promote “Fair and Just Principles" Improves Employee Perceptions of How a Health System Responds to Errors 4/9/2014
A comprehensive program to promote adoption of a "fair and just" culture improves employee perceptions of how a health system responds to errors.
Group Sessions and Automated Phone Counseling Help Overweight Children in Low-Income Families Improve Health-Related Behaviors, Quality of Life, and Body Mass Index 4/9/2014
Small-group discussions and automated, interactive phone calls over a 12-week period helped low-income parents promote healthier behaviors in their overweight children, leading to reductions in body mass index and improvements in health-related quality of life.
Policy Health Department Promotes Implementation and Use of Electronic Health Records in Underserved Areas To Improve Clinical Preventive Services in Primary Care 4/9/2014
The health department in New York City uses subsidies, upfront and ongoing technical support, and quality of care feedback to promote implementation and use of electronic health records by primary care practices in medically underserved areas, leading to better care for patients in these practices.
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QualityTools
How to Create an Accurate Medication List in the Outpatient Setting Through a Patient-Centered Approach 1/15/2014
This tool kit outlines the steps necessary to create a community-based, patient-centered medication reconciliation process.
CAHPS (Consumer Assessment of Healthcare Providers and Systems) In-Center Hemodialysis Survey and Reporting Kit 12/18/2013
The CAHPS (Consumer Assessment of Healthcare Providers and Systems) In-Center Hemodialysis Survey and Reporting Kit contains survey instruments and the information needed to administer this survey to patients and to analyze and report the results.
American Academy of Pediatrics (AAP) Resources on Meaningful Use 5/15/2013
The American Academy of Pediatrics developed these resources to guide pediatricians and their practices in achieving "meaningful use."
2006 Update of ASCO Practice Guideline Recommendations for the Use of White Blood Cell Growth Factors: Guideline Summary 4/10/2013
This six-page guideline summary is a 2006 update of the American Society of Clinical Oncology's (ASCO) recommendations for the use of white blood cell growth factors.
Health Information Technology Adoption Toolbox 2/20/2013
This tool is for health centers as well as other safety net and ambulatory care providers seeking to implement health information technology to improve the overall effectiveness of their institutions.

Last updated: April 09, 2014.