Dedicated Emergency Department Team Follows Up With Discharged Patients, Easing Physician Workload and Enhancing Quality of Care
A dedicated team of nurses and clerks provides followup support for patients discharged from the emergency department, leading to better quality care, high satisfaction among patients and primary care providers, and fewer patient walkouts.
Dedicated Inpatient Unit Improves Outcomes and Generates High Satisfaction for Women With Severe Perinatal Depression
A dedicated inpatient unit features a physical environment, staffing, policies, and services tailored to women with severe perinatal depression, leading to improvements in outcomes and high levels of patient satisfaction.
Medical Center Establishes Infrastructure to Manage Care Under Capitated Contracts, Leading to Better Chronic Care Management and Lower Utilization and Costs
A university hospital established an infrastructure based on the principles of an accountable care organization, leading to improved management of chronic disease and reduced hospital admissions and medical expenses.
Multipronged Active Surveillance System Eliminates Common Infection for Patients in Transplant Intensive Care Unit
A multipronged active surveillance program for vancomycin-resistant Enterococcus (VRE) significantly reduced VRE transmission rates in a 12-bed transplant intensive care unit.
Multipronged Strategy Leads to a Significant Increase in the Provision of Interpretation Services to Patients With Limited English Proficiency
The Medical Language Interpretive Services program in Grady Health System uses a multipronged approach to increase staffing and the hospital's capacity to provide interpretation services to meet the needs of patients with low English proficiency.
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CalHospitalCompare.org is a site that rates quality of care, patient experience, and safety measures for hospitals in California.
Multi-Center Medication Reconciliation Quality Improvement Study (MARQUIS) Toolkit
The goal of MARQUIS (Multi-Center Medication Reconciliation Quality Improvement Study) is to develop better ways for medications to be prescribed, documented, and reconciled accurately and safely at times of care transitions when patients enter and leave the hospital.
30 Safe Practices for Better Health Care. Fact Sheet
The National Quality Forum has identified 30 safe practices that, evidence shows, can work to reduce or prevent adverse events and medication errors. These practices can be universally adopted by all health care settings to reduce the risk of harm to patients.
Becoming a High Reliability Organization: Operational Advice for Hospital Leaders
This document is written for hospital leaders interested in providing safer and higher quality care. It presents the thoughts, successes, and failures of hospital leaders who have used concepts of high reliability to make patient care better.
Fall TIPS (Tailoring Interventions for Patient Safety)
This Web site provides information and tools related to a 2-year study that is currently underway in the Partners Healthcare System (PHS), entitled Fall TIPS (Tailoring Interventions for Patient Safety). The study aims to prevent patient falls in hospitals by identifying better ways to communicate information about a patient's risk for falls, and working with patients and family members to put a plan in place to prevent falls.