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Innovations
24-Hour, Bilingual Nurse Line Provides Advice and Interpreter Services for Plan Members, Leading to Wiser Decisions and Cost Savings 7/30/2014
Molina Healthcare, a Medicaid managed care organization, instituted a 24-hour bilingual advice line to address the health and language needs of its low-income, Spanish-speaking members; the program helped members make wiser choices, leading to fewer emergency department visits and significant cost savings.
American Indian Nation–Owned Skilled Nursing Facility Provides Culturally Responsive Services, Leading to High Patient Satisfaction and Low Staff Turnover 7/30/2014
A Native American tribe–owned skilled nursing facility provides culturally competent services using a holistic approach to health and well-being, leading to high patient and family member satisfaction and low staff turnover.
Capitated Health Center Uses Health Coaches to Manage Chronic Illnesses, Leading to Improved Clinical Outcomes 7/30/2014
Trained, bilingual medical assistants in a capitated health center serve as health coaches to chronically ill (often diabetic) patients of similar ethnic or racial backgrounds, leading to better disease management and clinical outcomes for those with diabetes, very positive feedback from patients and center staff, and low turnover among medical assistants and coaches.
Community Liaisons Facilitate Access to Culturally Competent Care for Orthodox Jewish, Chinese, and Arab Patients 7/30/2014
Culturally competent community liaisons help members of the Orthodox Jewish, Arab, and Chinese communities access health care and community-based services, leading to a better patient experience.
Comprehensive, Multilingual Social Services Program Brings Valuable Support to the Elderly, Disabled, and Those With Limited English Proficiency 7/30/2014
Bi-Lingual International Assistant Services provides psychotherapy, counseling, social support, and citizenship assistance services to frail and disabled elderly who speak little or no English and have no other means of accessing such services.
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QualityTools
AIDSinfo Drug Database 6/18/2014
The AIDSinfo Drug Database provides HIV/AIDS drug fact sheets for the drugs most commonly use to treat patients with HIV/AIDS. For each drug, patient, health professional, and Spanish versions are available.
HospitalBillHelp.org 5/21/2014
This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals.
A Guide to Choosing and Adapting Culturally and Linguistically Competent Health Promotion Materials 5/7/2014
This 12-page guide aims to assist local and community organizations in making appropriate choices among existing materials and provides recommendations for adapting such materials for use in health promotion efforts.

The guide also includes additional resources on the following topics:

  • General health promotion
  • Assessing materials for low-literacy readers
  • Alternative formats for people with disabilities
  • Creation of materials for diverse populations on a variety of health issues
Cultural Competence Health Practitioner Assessment 5/7/2014
The Cultural Competence Health Practitioner Assessment (CCHPA) is a self-assessment tool designed to promote cultural competence as an essential approach for health practitioners in the elimination of health disparities among racial and ethnic groups.
Getting Started. . .and Moving On. . . Planning, Implementing and Evaluating Cultural and Linguistic Competency for Comprehensive Community Mental Health Services for Children and Families, Implications for Systems of Care 5/7/2014
This four-page checklist is part of a series to assist organizations and systems of care in developing policies, structures, and practices that support cultural and linguistic competence. It focuses on delivery of services and supports to children and youth with emotional, behavioral, and mental disorders and to their families.

Last updated: July 30, 2014.