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Innovations
Automated, Telephone-Based Interactive, Language-Appropriate Monitoring Engages and Improves Health Behaviors of Low-Income Diabetes Patients 7/16/2014
The Automated Telephone Diabetes Management program, a part of the IDEALL project, provided automated telephone monitoring of individuals with poorly controlled type II diabetes who receive their care at four safety net clinics in San Francisco.
Culturally Appropriate, Interactive Decision Aid Yields High Quit Rates Among Underserved, Low-Literacy Latino and Hispanic Smokers 7/16/2014
A culturally appropriate, interactive decision aid placed at health fairs and in safety net clinics generates high levels of engagement among underserved Hispanic and Latino smokers, leading to well above-average quit rates.
Community Health Navigators Use Pathways Model to Enhance Access to Health and Social Services for Low-Income, At-Risk Residents 4/23/2014
The Pathways to a Healthy Bernalillo County Program identifies vulnerable, underserved residents and connects them to needed health and social services.
Computerized, Multilingual Visual Medication Schedule and Teach-Back Protocols Improve Anticoagulation Control for Low-Literacy Patients 4/9/2014
A randomized clinical trial at San Francisco General Hospital used visual medication schedules and brief teach-back protocols in English, Spanish, and Cantonese to improve anticoagulant control among low-literacy patients in the public hospital's anticoagulation clinic.
Comprehensive, Shelter-Based Clinic Enhances Access to Oral Health Services for Homeless in Los Angeles 3/26/2014
A collaborative partnership between the University of Southern California School of Dentistry, Union Rescue Mission shelter, and other community stakeholders has led to free, comprehensive dental services available to homeless individuals in the Skid Row area of Los Angeles.
QualityTools
Accessible Health Information Technology (IT) for Populations With Limited Literacy: A Guide for Developers and Purchasers of Health IT 6/18/2014
This guide and checklist for developers and purchasers of health information (IT) provides structure, strategies, and other resources for the development of accessible health IT products.
A Guide to Choosing and Adapting Culturally and Linguistically Competent Health Promotion Materials 5/7/2014
This 12-page guide aims to assist local and community organizations in making appropriate choices among existing materials and provides recommendations for adapting such materials for use in health promotion efforts.

The guide also includes additional resources on the following topics:

  • General health promotion
  • Assessing materials for low-literacy readers
  • Alternative formats for people with disabilities
  • Creation of materials for diverse populations on a variety of health issues
Health Literacy Kit 5/7/2014
This kit for clinicians includes a guide and videos featuring an overview of health literacy issues, ways to assess whether a patient is health-literate, and strategies that clinicians can use to enhance patients' health literacy.
Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Services and Supports in Early Intervention and Early Childhood Settings 5/7/2014
This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity, cultural competence, and linguistic competence in early childhood settings.
Promoting Cultural Diversity and Cultural Competency: Self-Assessment Checklist for Personnel Providing Services and Supports to Children with Disabilities and Special Health Needs and Their Families 5/7/2014
This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence in human service settings.

Last updated: July 16, 2014.