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Innovations
24-Hour, Bilingual Nurse Line Provides Advice and Interpreter Services for Plan Members, Leading to Wiser Decisions and Cost Savings 7/30/2014
Molina Healthcare, a Medicaid managed care organization, instituted a 24-hour bilingual advice line to address the health and language needs of its low-income, Spanish-speaking members; the program helped members make wiser choices, leading to fewer emergency department visits and significant cost savings.
American Indian Nation–Owned Skilled Nursing Facility Provides Culturally Responsive Services, Leading to High Patient Satisfaction and Low Staff Turnover 7/30/2014
A Native American tribe–owned skilled nursing facility provides culturally competent services using a holistic approach to health and well-being, leading to high patient and family member satisfaction and low staff turnover.
Baby-Friendly Hospital Initiative Leads to Sustained Increases in Breastfeeding Among Low-Income Whites and Minorities 7/30/2014
Boston Medical Center adopted the Baby-Friendly™ Hospital Initiative, a 10-step program that has led to sustained increases in the initiation of breastfeeding.
Capitated Health Center Uses Health Coaches to Manage Chronic Illnesses, Leading to Improved Clinical Outcomes 7/30/2014
Trained, bilingual medical assistants in a capitated health center serve as health coaches to chronically ill (often diabetic) patients of similar ethnic or racial backgrounds, leading to better disease management and clinical outcomes for those with diabetes, very positive feedback from patients and center staff, and low turnover among medical assistants and coaches.
Case Management and Home Assessments Reduce Asthma-Related Admissions, Emergency Visits, and Missed School Days in Diverse Urban Children 7/30/2014
Case management combined with in-home environmental assessment and remediation of environmental triggers reduce asthma-related hospitalizations, emergency department visits, missed school days, and missed parent work days in diverse, low-income urban children with asthma.
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QualityTools
Alliance of Filipino-American Community Health Workers: Resource Library 7/16/2014
The resource library provided by The Alliance of Filipino-American Community Health Workers provides information to assist in many different areas of conducting a community health program.
HospitalBillHelp.org 5/21/2014
This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals.
Act Against AIDS 4/23/2014
The Act Against Aids Web site provides resources aimed at reducing complacency about HIV/AIDS and reducing the risk of HIV infection among at-risk populations. 
Buying Prescription Medicine Online: A Consumer Safety Guide 4/9/2014
This guide provides information about Web sites that sell medications, offers tips when purchasing medications online, and offers suggestions for consumers looking for a safe Web site.
CalQualityCare.org 3/12/2014
CalQualityCare.org features information on California hospitals, medical groups, nursing homes, and other long-term care facilities, along with tips and checklists about how to choose a health care provider, questions to ask, how to pay for care, and what to do if something goes wrong.

Last updated: July 30, 2014.