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Innovations
24-Hour, Bilingual Nurse Line Provides Advice and Interpreter Services for Plan Members, Leading to Wiser Decisions and Cost Savings 7/30/2014
Molina Healthcare, a Medicaid managed care organization, instituted a 24-hour bilingual advice line to address the health and language needs of its low-income, Spanish-speaking members; the program helped members make wiser choices, leading to fewer emergency department visits and significant cost savings.
Policy Alliance Creates Community Health Workers’ Scope of Practice, Training Curriculum, Certificate Program, and Reimbursement Strategy, Expanding Their Integration Into the Health System to Reduce Health Disparities 7/30/2014
A statewide consortium of community health workers, public agencies, and nonprofits aimed to reduce health disparities by developing a standardized scope of practice, creating a training and certificate program and a stable funding strategy to secure reimbursement from Medicaid. Their work resulted in greater integration for these workers in the health care work force.
Baby-Friendly Hospital Initiative Leads to Sustained Increases in Breastfeeding Among Low-Income Whites and Minorities 7/30/2014
Boston Medical Center adopted the Baby-Friendly™ Hospital Initiative, a 10-step program that has led to sustained increases in the initiation of breastfeeding.
Capitated Health Center Uses Health Coaches to Manage Chronic Illnesses, Leading to Improved Clinical Outcomes 7/30/2014
Trained, bilingual medical assistants in a capitated health center serve as health coaches to chronically ill (often diabetic) patients of similar ethnic or racial backgrounds, leading to better disease management and clinical outcomes for those with diabetes, very positive feedback from patients and center staff, and low turnover among medical assistants and coaches.
Case Management and Home Assessments Reduce Asthma-Related Admissions, Emergency Visits, and Missed School Days in Diverse Urban Children 7/30/2014
Case management combined with in-home environmental assessment and remediation of environmental triggers reduce asthma-related hospitalizations, emergency department visits, missed school days, and missed parent work days in diverse, low-income urban children with asthma.
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QualityTools
HospitalBillHelp.org 5/21/2014
This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals.
A Guide to Choosing and Adapting Culturally and Linguistically Competent Health Promotion Materials 5/7/2014
This 12-page guide aims to assist local and community organizations in making appropriate choices among existing materials and provides recommendations for adapting such materials for use in health promotion efforts.

The guide also includes additional resources on the following topics:

  • General health promotion
  • Assessing materials for low-literacy readers
  • Alternative formats for people with disabilities
  • Creation of materials for diverse populations on a variety of health issues
Cultural Competence Health Practitioner Assessment 5/7/2014
The Cultural Competence Health Practitioner Assessment (CCHPA) is a self-assessment tool designed to promote cultural competence as an essential approach for health practitioners in the elimination of health disparities among racial and ethnic groups.
Getting Started. . .and Moving On. . . Planning, Implementing and Evaluating Cultural and Linguistic Competency for Comprehensive Community Mental Health Services for Children and Families, Implications for Systems of Care 5/7/2014
This four-page checklist is part of a series to assist organizations and systems of care in developing policies, structures, and practices that support cultural and linguistic competence. It focuses on delivery of services and supports to children and youth with emotional, behavioral, and mental disorders and to their families.
Health Literacy Kit 5/7/2014
This kit for clinicians includes a guide and videos featuring an overview of health literacy issues, ways to assess whether a patient is health-literate, and strategies that clinicians can use to enhance patients' health literacy.

Last updated: July 30, 2014.