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IMPaCT™ Model Tool Kit


The IMPaCT™ model is an evidence-based system for community health worker (CHW) recruitment, training, and care. In the IMPaCT model, CHWs provide tailored support to help high-risk patients achieve individualized health goals. This toolkit is designed to help other organizations adapt and implement this model. 

The toolkit includes the following resources:
  • Director manual
  • Participatory action research manual
  • Manager manual
  • IMPaCT transitions CHW manual
  • IMPaCT outpatient care CHW manual
  • Health living support group facilitator manual
  • IMPaCT CHW training course
Free registration is required to download these resources.

Links to the Tool:
This tool is available at:


Penn Center for Community Health Workers

Funding Sources

The Trustees of the University of Pennsylvania

QualityTool Topic



  • Release Date: 2014
  • Original Summary: 06/2014
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

Last updated: August 27, 2014.