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Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals


Description

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:
  1. Admission
  2. Assessment 
  3. Treatment 
  4. End-of-life care
  5. Discharge and transfer
  6. Organization readiness 

Links to the Tool:
This tool is available at: http://www.jointcommission.org/roadmap_for_hospitals/

Developer

The Joint Commission

Funding Sources

The Joint Commission


QualityTool Topic

asp:qt-topic-replace-me


History

  • Release Date: 2010
  • Original Summary: 04/2014
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

Last updated: August 27, 2014.