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Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals


The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:
  1. Admission
  2. Assessment 
  3. Treatment 
  4. End-of-life care
  5. Discharge and transfer
  6. Organization readiness 

Links to the Tool:
This tool is available at:


The Joint Commission

Funding Sources

The Joint Commission

QualityTool Topic



  • Release Date: 2010
  • Original Summary: 04/2014
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Last updated: August 27, 2014.