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Communication Climate Assessment Toolkit


The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit from the Ethical Force Program® at the American Medical Association designed to assist organizations in meeting the needs of a diverse patient population. This one-of-a-kind resource can help organizations assess how effectively they communicate, so they can target resources for improvement exactly where they are needed.

The C-CAT can help organizations improve communication with all patient populations; many of the questions are specifically focused on common communication problems, such as culture, language, and health literacy gaps.

The C-CAT is available for viewing and may be used for research purposes at no cost and without a license.


American Medical Association

Funding Sources

American Medical Association

QualityTool Topic



  • Release Date: 2008
  • Original Summary: 10/2013
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.
QualityTool Classification
IOM Domains of Quality:
Quality Improvement Goals and Mechanisms:

Last updated: February 26, 2014.