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QualityTool

Engaging Patients in Improving Ambulatory Care


Description

This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care. The compendium of resources includes a variety of tools that health care organizations can use to engage patients. These tools can help recruit, orient, and train patients; clarify roles and responsibilities; and put a structure in place to foster relationships. The accompanying video segments offer lessons and tips for effectively working with patients to improve care.

The toolkit is organized into the following chapters:
  • Introduction
  • Getting started
  • Involving patients and families in practice improvement
  • Identifying and recruiting patients
  • Orientation and training
  • Fostering partnership
  • Infrastructure and support
  • Engaging the patient perspective produces real change
  • Act on patient input and track the impact
  • Improving provider experience and efficiency
  • A movement to change the health care system

Developer

Robert Wood Johnson Foundation

Funding Sources

Robert Wood Johnson Foundation


QualityTool Topic

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History

  • Release Date: 03/2013
  • Original Summary: 09/2013
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.
QualityTool Classification
Stage of Care:
IOM Domains of Quality:

Last updated: December 18, 2013.