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Full Disclosure of Medical Errors Reduces Malpractice Claims and Claim Costs for Health System


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1:
Moderator's Note - This comment was edited for length.

I had a bad experience at the University of Michigan. I received no apologies or explanations.

Several years ago I received a fibula-free-flap-transfer to rebuild my jaw. I was to remain in the hospital for a week. Several days after my operation my swelling went up instead of subsiding. No one looked into why I was so thirsty and swollen. My daughter called my sister, who is a nurse, and told her what was happening. My sister, the nurse, called her husband who is a doctor. He immediately called the hospital to have my doctor paged. After my doctor came into the room, he immediately made incisions into the front and back of my neck to drain the pus. I had a severe infection. I had to stay in the hospital an additional ten days and received another surgery to repair the damage.

There is much, much more to this story, but what bothers me to this day is that not one of the nurses that refused to help me and were disrespectful to my daughter and friend ever apologized. In fact, no one apologized. If my brother-in-law was not a doctor, I do not think I would be alive today.
A Patient, Saturday, March 19, 2011 9:22 pm| Other; Nurse
2: found the risk management system not to be like this
we had an experience at Mott, which is part of UMHS, with our daughter in which many mistakes were made. I was advised to contact Patient Relations. They sent the claim to Risk Management. A risk management staff member listened to our case. I received a letter with promise of follow up. We never received any follow up. I called and they said the case was closed. We never received apologies or explanations from those involved as described in this article. I realize this is still something in need of improvement.
mother, Wednesday, January 25, 2012 6:46 pm| 0; 0
3: A surgical infection is not a medical error
to A Patient - a surgical site infection is a well-known and well-discussed complications from surgery. It does not need to be a medical error. While, it sounds like there is more to this story on both ends, an apology for an infection is not what this program intends. An apology for surly staff is not was is intended either. I'm sorry you had such a poor experience with the hospital system.
alta, Wednesday, March 19, 2014 7:46 pm| Hospital; Physician
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Original publication: June 23, 2010.
Original publication indicates the date the profile was first posted to the Innovations Exchange.

Last updated: June 18, 2014.
Last updated indicates the date the most recent changes to the profile were posted to the Innovations Exchange.

Date verified by innovator: June 06, 2014.
Date verified by innovator indicates the most recent date the innovator provided feedback during the annual review process. The innovator is invited to review, update, and verify the profile annually.