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Moderator's Note - This comment was edited for length. I had a bad experience at the University of Michigan. I received no apologies or explanations. Several years ago I received a fibula-free-flap-transfer to rebuild my jaw. I was to remain in the hospital for a week. Several days after my operation my swelling went up instead of subsiding. No one looked into why I was so thirsty and swollen. My daughter called my sister, who is a nurse, and told her what was happening. My sister, the nurse, called her husband who is a doctor. He immediately called the hospital to have my doctor paged. After my doctor came into the room, he immediately made incisions into the front and back of my neck to drain the pus. I had a severe infection. I had to stay in the hospital an additional ten days and received another surgery to repair the damage. There is much, much more to this story, but what bothers me to this day is that not one of the nurses that refused to help me and were disrespectful to my daughter and friend ever apologized. In fact, no one apologized. If my brother-in-law was not a doctor, I do not think I would be alive today.

A Patient, Saturday, March 19, 2011 9:22 pm| Other; Nurse

2: found the risk management system not to be like this

we had an experience at Mott, which is part of UMHS, with our daughter in which many mistakes were made. I was advised to contact Patient Relations. They sent the claim to Risk Management. A risk management staff member listened to our case. I received a letter with promise of follow up. We never received any follow up. I called and they said the case was closed. We never received apologies or explanations from those involved as described in this article. I realize this is still something in need of improvement.

mother, Wednesday, January 25, 2012 6:46 pm| 0; 0

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