Go to Home
Go to About the Exchange
Go to Browse Innovations Exchange by Subject
QualityTools
Go to Learn & Network
Go to Resources
Go to Submit Your Innovation
Go to AHRQ Funding Opportunities
Go to FAQs
Go to Contact Us
 
< Back
QualityTool Icon QualityTool:

IDEALL Health Project: Improving Diabetes Efforts Across Language and Literacy: Automated Telephone Disease Management (ATDM) Protocol


square iconDescription

This protocol from the Improving Diabetes Efforts Across Language and Literacy (IDEALL) Health Project helps facilitators implement the Automated Telephone Diabetes Management (ATDM) support component. The tool is used for the two forms of support—automated telephone diabetes management and group medical visits—which were implemented for a group of patients with poor control of type 2 diabetes.

The topics covered include:

  • Overview
  • Survey details
  • Data transfer
  • Daily clinical report
  • Goals and procedures for general phone encounters
  • Initial phone encounter
  • Guidelines for responding to extreme values
  • Clinical protocol
  • Procedures for write-up of ATDM progress notes
  • Referrals
  • Appendices

Links to the Tool:
This tool is available at: http://www.commonwealthfund.org/usr_doc/ATDM_protocol_102404.pdf?section=40 57 (If you don't have the software to open this PDF, download free Adobe Acrobat Reader® software.)

Developer

Community Health Network of San Francisco

Funding Sources

Agency for Healthcare Research and Quality; The Commonwealth Fund; The California Endowment Fund


QualityTool Topic

Quality Improvement Strategies


History

  • Release Date: 10/2004
  • Original Summary: 06/2009
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.
QualityTool Classification
Disease/Clinical Category: spacer Diabetes mellitus; Diabetes mellitus, non-insulin-dependent
Stage of Care: spacer Preventive care; Chronic care
Setting of Care: spacer Telehealth > Patient use of electronic communication (telephone, email, web)
Patient Care Process: spacer Patient-Focused Processes/Psychosocial Care > Improving patient self-management; Language and translation services; Provider-patient communication; Population Health Processes > Disparities reduction; Improving access to care
IOM Domains of Quality: spacer Equity; Patient-centeredness
QualityTool Format: spacer Action Plans/Goals; Algorithm/Flowchart; Questionnaire/Survey; Workbook/Manual/Guide
QualityTool Topic: spacer Quality Improvement Strategies
Developer: spacer Community Health Network of San Francisco
Funding Sources: spacer Agency for Healthcare Research and Quality; The Commonwealth Fund; The California Endowment Fund

 

Last updated: November 11, 2009.

 

 spacer Associated Profile:
 Automated, Telephone-Based Interactive, Language-Appropriate Monitoring Engages and Improves Health Behaviors of Low-Income Diabetes Patients
(8/29/08)

 
 
AHRQ Advancing Excellence in Health Care