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Using Telehealth to Improve Quality and Safety: Findings From the AHRQ Health Information Technology Portfolio


This report provides an overview of technical and organizational findings from the Agency for Healthcare Research and Quality (AHRQ) health information technology (IT) grantees. It is the hope of AHRQ and its National Resource Center for Health Information Technology that others who wish to implement and use telehealth can learn from the experiences of these AHRQ projects. 

The report is organized into the following sections:

  • Background
    • What is telehealth?
    • Scope
    • Profile of AHRQ telehealth grantees
      • Grantee characteristics
      • Technologies
  • Findings
    • Technical challenges
      • Security
      • Image resolution
      • Technical support
    • Organizational issues
      • Evidence-based practice
      • Teamwork and organizational culture
      • Provider retention in rural areas
  • Conclusion
  • References
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AHRQ National Resource Center for Health Information Technology

Funding Sources

Agency for Healthcare Research and Quality

QualityTool Topic



  • Release Date: 12/2008
  • Original Summary: 02/2009
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QualityTool Classification
Setting of Care:
Patient Care Process:

Last updated: January 29, 2014.