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QualityTool

A Guide to Quality in Consumer-Directed Services


Description

This guide is designed to provide States and programs involved in consumer-directed services for individuals with disabilities with a practical handbook on ensuring and improving the quality of services.

The guide presents a systematic approach for linking planning and quality in consumer-directed systems. It also focuses on the development of quality monitoring and improvement strategies.

It is based on a philosophy that the views of the major program stakeholders—consumers, families, program staff, regulators, and funders—are the necessary starting point for the design of a quality system. In particular, consumers are the key to developing a system that balances quality assurance activities with consumer-centered quality improvement. 
Links to the Tool:
This tool is available at: http://www.scripps.muohio.edu/sites/scripps.muohio.edu/files/Guide_to_quality1_0.pdf (If you don't have the software to open this PDF, download free Adobe Acrobat ReaderĀ® software External Web Site Policy.)

Developer

Scripps Gerontology Center, Miami University

Funding Sources

U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation


QualityTool Topic

asp:qt-topic-replace-me


History

  • Release Date: 08/2004
  • Original Summary: 12/2008
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

Last updated: December 19, 2012.