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QualityTool Icon QualityTool:

A Guide to Planning and Implementing Cultural Competence Organizational Self-Assessment


square iconDescription

The National Center for Cultural Competence (NCCC) prepared this six-page guide to assist health and human services organizations in assessing their ability to address the needs and preferences of culturally and linguistically diverse groups of consumers. This guide addresses the following topics regarding organizational self-assessment:

  • Rationale for self-assessment
  • Essential elements in achieving cultural competence
  • The benefits of self-assessment
  • The NCCC's values and guiding principles of self-assessment
  • Useful steps for planning and implementing self-assessment

Links to the Tool:
This tool is available at: http://gucchd.georgetown.edu/products/OrganizationalSelfAssessment.pdf (If you don't have the software to open this PDF, download free Adobe Acrobat Reader® software.)

Developer

National Center for Cultural Competence, Georgetown University Center for Child and Human Development

Funding Sources

Maternal and Child Health Bureau-Health Resources and Services Administration


QualityTool Topic

Quality Improvement Strategies


Related Resources

History

  • Release Date: 12/2002
  • Original Summary: 07/2006
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.
QualityTool Classification
Patient Population: spacer Vulnerable Populations > Illiterate/Low-literate; Immigrants; Non-English speaking/limited English proficiency; Racial minorities
Patient Care Process: spacer Patient-Focused Processes/Psychosocial Care > Language and translation services; Outreach to patients
IOM Domains of Quality: spacer Equity; Patient-centeredness
QualityTool Format: spacer Workbook/Manual/Guide
QualityTool Topic: spacer Quality Improvement Strategies
Developer: spacer National Center for Cultural Competence, Georgetown University Center for Child and Human Development
Funding Sources: spacer Maternal and Child Health Bureau-Health Resources and Services Administration

 

Last updated: October 28, 2009.

 

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