Patient Care Process

- Immunizations
- Prenatal care
- Screening
- Primary prevention
- Fall prevention

- Appointment scheduling
- Pre-visit history taking
- Transportation to care
- Waiting time management

- Assessment
- Behavioral or mental health therapy
- Imaging
- Infection control
- Chronic-disease management
- Laboratory tests
- Medication: ordering, transcription, administration, dispensing
- Palliative care, pain management
- Patient safety
- Primary care
- Surgery
- Triage

- Follow-up care
- Hand-offs and end-of-shift reports
- Monitoring
- Transitions between settings

- Coordination of care
- Procedure and policy compliance
- Provider-provider communication

- Counseling
- Improving patient self-management
- Language and translation services
- Outreach to patients
- Patient education
- Provider-patient communication
- Improving health literacy

- Disease surveillance and registries
- Disparities reduction
- Epidemic control
- Error reporting
- Improving access to care
- Emergency preparedness/Disaster response
- Bioterrorism preparedness