Ms. Edgman-Levitan, PA, is an expert on patient-centered care and executive director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts
General Hospital. Ms. Edgman-Levitan is the founding president of the Picker Institute, a Boston-based nonprofit survey, research, and consulting firm
focusing on the assessment and improvement of patient and family-centered care. She has published extensively on research and strategies to improve the patients'
experience of care. She is among the editors of Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (John Wiley, 2002). She has also co-chaired the National Patient Safety Foundation's Annual Congress from 2002 to the present.
Since 1996, Ms. Edgman-Levitan has been a co-principal investigator for AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) program. Ms. Edgman-Levitan has also served as chair of the IHI Breakthrough Series Collaborative on Improving Service Quality, and is the IHI Fellow for
Patient and Family-Centered Care. She is a graduate of the University of Michigan and the Duke University Physician Assistant program, magna cum laude.
